sliding sash window experts in derby

Tatlow Joinery Terms & Conditions

  • All prices as stated are exclusive of vat at current rate (fixed for 30 days online from quote date).
  • Prices exclude delivery unless otherwise stated.
  • Prices are based on standard specification unless specified. Any variation from sizes styles timbers may result in alteration of quotation.
  • Unless stated all glazing is supplied loose with no seals, compounds or tapes. All windows have TATLOW JOINERY standard ironmongery included and fitted, different finishes are available. Doors are supplied without any ironmongery unless stated prices are available on request.
  • A 50% non-refundable deposit of total order value is required prior to commencement of manufacture.
  • If a site visit is required to confirm dimensions prior to manufacture, the cost is included within the price (within 10 miles radius).
  • Written confirmation of approval of specification submitted is required prior to manufacture a copy of anticipated manufactured order is sent as soon as practicable and must be checked and signed by the customer. Any queries must be raised at this time.
  • The delivery date stated is from when all details and deposits have been settled. We are unable to programme any manufacture of orders until all details and deposits are settled. Delivery date quoted is not guaranteed, and we TATLOW JOINERY are not liable for any incurred costs from this availability being relied upon.
  • All external items supplied in U.S. Redwood (softwood) will have protective coating before leaving the workshop. This is a temporary protection coating and we stress that final decoration of items must be carried out without delay to ensure the minimum of timber movement within the item. All hardwoods will be left clean prior to decoration by others Staircases are always sent with no decoration or finish.
  • We do where applicable allow for matching within the timber, however we cannot condemn a piece of timber because of its colour.
  • Our doors and windows are made from timber, which is a natural but sustainable material and is vulnerable if not properly protected from changes in temperature and humidity. If exposed to such extremes without suitable treatment, natural movement or distortion such as swelling, warping or splitting can and will occur.
  • It is the customers responsibility to gain any necessary building permission, we TATLOW JOINERY cannot accept any responsibility for this not being the case. However, should you require assistance within this matter, we are willing to assist.
  • We cannot be held responsible for any problems with items that have not been treated correctly after their supply.
  • We offer the following guarantees on our products:
  • All times stated are the later of date of supply or installation.
  • Double glazing - 5 years manufacturers warranty against the failure of hermetical seal (i.e. misting between panes) Providing the unit is installed to BS6262.
  • Ironmongery - 12 mouths manufacturers warranty for locking mechanisms and hinges subject to regular maintenance by customer.
  • Installation work includes delivery ,whilst installing joinery we will fit/replace with the minimum disruption .The site will be cleared of all rubbish unless otherwise stated.
  • Full payment is required on collection of items , and of completion of any installation work.
  • All goods remain the property of TATLOW JOINERY until paid for in full.